Steven Delaney

Professional Journey

Principal Solutions Architect

PacGenesis, Inc.

2022 - Present

Strategic deployment and design of advanced data transfer solutions for enterprise clients
Comprehensive professional services encompassing integration, customization, and ongoing maintenance of Aspera-based workflows
Pre-sales and post-sales engineering support driving customer satisfaction and business growth
Specializing in IBM Aspera high-speed file transfer across M&E, Government, and Biotech sectors

Sr Customer Success Engineer

Rubrik, Inc.

2021 - 2022

Root cause analysis across Rubrik products and surrounding cloud technologies
Cluster operations and management via Ansible automation
Backup strategy development and disaster recovery assistance
Azure, AWS, VMware, Hyper-V integration and support

Sr Technical Support Engineer

IBM

2013 - 2016 & 2018 - 2021

Top 10 customer satisfaction (NPS) within business unit
KCS coach - led team from 0% to 60% engagement in 3 months
Managed 500+ knowledge base articles for customer self-service
System, application, network, and cloud troubleshooting across Aspera product suite
Training focal and mentor for new team members

Technical Support Engineer

Aspera

2011 - 2013

System, application, and network troubleshooting
Built internal tools and customer scripts using Ruby, Python, Bash, and Perl
Administered Zendesk and Salesforce integration

Information Systems Analyst

CA Employment Development Department

2009 - 2011

Mainframe and Windows environment support, primarily Active Directory
Customer technical support for hardware, software, email, and telecommunications
Knowledge base development and documentation

Notable Projects

Stars

AI-Powered Learning

AI-powered kids learning app built with SwiftUI, Node.js, and OpenAI. Interactive educational experiences tailored for young learners.

SwiftUI Node.js OpenAI

AI Solutions Architect Assistant

Professional Tool

Personal AI system for customer preparation and knowledge management. Exploring how AI tools can transform consulting operations and customer engagement.

Clawdbot LLM Integration Automation

Interactive Resume

This Site

Modern resume with constellation UI and AI chatbot. Built with vanilla JavaScript, deployed via AWS S3/CloudFront, CI/CD with GitHub Actions.

Vanilla JS AWS Terraform AI Chat

Frontend Backend

Homelab Infrastructure

Ongoing

Production homelab with Proxmox hypervisors, Unraid NAS, pfSense router, Jellyfin media server, Docker containers, and smart home automation.

Proxmox Docker pfSense Terraform Ansible

Explore My Universe